Delete Your Account or Data

This page covers two different things: deleting your entire SAY account, and requesting deletion of specific data without deleting your account. See our Privacy Policy for the full picture of what we collect and why.

Deleting Your Entire Account

Steps — in the SAY app, go to Profile → Terms & Policies → Delete Account, then confirm. This works whether you signed up with an email and password or you're still on the temporary account SAY creates automatically when you first open the app.

What gets deleted — everything tied to your account: your email and profile information (if you created a full account), and all of your communication sessions — every message, transcript, and piece of context SAY built up for you. This is a real, immediate deletion from our database, not a deactivation — there is no separate step required and no waiting period on our end.

What's retained, and for how long — nothing, at the application level — the deletion removes your account and every record linked to it in one operation. The only thing outside our direct control is our database provider's (Neon) routine backups, which may briefly retain a copy of your data until those backups rotate out in the normal course of their retention schedule; we don't separately access or restore deleted data from them.

Deleting Specific Data Without Deleting Your Account

Steps — email sayapp.support@gmail.com from the address associated with your SAY account (or tell us the email/name on your account if you're writing from elsewhere), and describe what you'd like deleted — for example, a specific communication session, or all of your session history while keeping your account and login active. We handle these requests manually and will confirm with you once it's done.

What gets deleted, and what's retained — we delete exactly the data you identify in your request. Anything you don't ask us to remove — including your account itself, your login credentials, and any session data you didn't specify — is left untouched and continues to be handled as described in our Privacy Policy.

We aim to complete these requests within 30 days of receiving them.

Questions

Reach us at sayapp.support@gmail.com.